Contact Support

We're here to help you succeed

Get Help When You Need It

Our support team is dedicated to helping you get the most out of Organiko.ai. Whether you have questions, need technical assistance, or want to provide feedback, we're here for you.

Email Support
All plans included
Priority Support
Professional+
Phone Support
Enterprise only

Support Channels

Email Support

Send us an email and we'll get back to you as soon as possible. Available to all customers.

support@organiko.ai
Response times vary by plan:
• Free & Starter: 48 hours
• Professional: 4 hours
• Business: 2 hours
• Enterprise: 1 hour
Email Support

Priority Support

Faster response times and dedicated support for Professional, Business, and Enterprise plans.

Priority Benefits:
• Jump to front of support queue
• Guaranteed response times
• Direct line to senior support engineers
• Proactive monitoring and alerts

Phone Support (Enterprise Only)

24/7 phone support with 1-hour response time for Enterprise customers.

Enterprise Phone Support:
• 24/7 availability, including weekends
• Dedicated account manager
• Direct phone line
• Emergency escalation procedures

Documentation & Knowledge Base

Search our comprehensive documentation for instant answers to common questions.

What to Include in Your Support Request

To help us assist you quickly, please include the following information:

Your account email address
Helps us locate your account quickly
Detailed description of the issue
What happened? What were you trying to do?
Steps to reproduce
Help us recreate the problem
Screenshots or error messages
Visual aids help immensely
Browser and device information
Which browser? Desktop or mobile?
Urgency level
Is this blocking critical work?

Response Time Commitments

PlanEmail SupportPriorityPhone
Free48 hours
Starter24 hours
Professional4 hours
Business2 hours
Enterprise1 hour✓ 24/7
Note: Response times are calculated during business hours (Mon-Fri, 9am-6pm PST) for Free, Starter, and Professional plans. Business and Enterprise receive 24/7 support.

Sales & Enterprise Inquiries

Sales Team

Interested in Professional, Business, or Enterprise plans? Our sales team can help you find the right solution for your business.

Schedule a demo
Custom pricing available
Contact Sales

Enterprise Solutions

Need custom features, on-premise deployment, or dedicated support? Our Enterprise team can build a solution tailored to your needs.

Custom feature development
On-premise deployment
24/7 phone support
Contact Enterprise

Other Resources

FAQ

Common questions answered

Documentation

Complete guides and tutorials

Community (Coming Soon)

User forum and discussions

We Value Your Feedback

Have suggestions for new features or improvements? We'd love to hear from you!

Send Feedback

Report Security Issues

If you've discovered a security vulnerability, please report it responsibly to our security team. We take security seriously and will respond promptly.

Security Contact: security@organiko.ai
Please do not report security issues through public channels. We'll acknowledge your report within 24 hours and provide regular updates on our investigation.