Find quick answers to common questions
Browse our most common questions below, or contact our support team for personalized assistance.
Contact Support →Visit the signup page, enter your email, password, and full name. Click "Create Account" and you'll receive a verification email. Click the link in the email to activate your account.
View detailed signup guide →Yes! Our Free plan is free forever with no time limits or credit card required. It includes 100 transactions per month, 1 user, 1 integration, and 1 GB storage. Perfect for individuals and small businesses getting started.
View all plans →No! The Free plan requires no credit card or payment information. You only need to provide payment details when upgrading to a paid plan.
Verification emails are sent immediately and typically arrive within 1-5 minutes. If you don't see it, check your spam folder. The verification link expires after 24 hours.
Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link. The link expires after 1 hour. Click it to set a new password.
View password management guide →Yes! We use industry-standard security including bcrypt password encryption, JWT token authentication, HTTPS encryption, and regular security audits. Your passwords are never stored in plain text.
Learn about our security features →Yes, go to Settings → Profile → Email to update your email address. You'll need to verify the new email address before it takes effect.
Go to Settings → Security → Delete Account. This action is permanent and cannot be undone. All your data will be deleted, and you'll lose access immediately.
Two-factor authentication (2FA) is coming in Q1 2026. We'll support authenticator apps and SMS codes for enhanced account security.
We offer 5 plans: Free ($0), Starter ($49/mo), Professional ($199/mo), Business ($499/mo), and Enterprise (custom pricing). Each plan has different limits for transactions, users, integrations, and storage.
Compare all plans →Yes! Upgrades are instant with prorated billing. Downgrades take effect at the end of your current billing period. No penalties or cancellation fees.
View upgrade guide →You'll receive email alerts at 80% and 95% usage. If you hit 100%, you won't be able to create new transactions, add users, or use features beyond your limit until you upgrade or your limit resets.
Learn about usage monitoring →When you upgrade mid-cycle, we calculate the cost for remaining days at your new rate, minus any unused portion of your previous plan. You're charged the prorated amount immediately, then the full amount on your next billing date.
Yes! Annual billing is available for all paid plans with a 20% discount. Contact sales or check your subscription settings to switch to annual billing.
We accept Visa, Mastercard, American Express, debit cards, and bank accounts (ACH). All payments are processed securely through our PCI-compliant payment processor.
Learn about billing →Yes, you can cancel anytime from Settings → Subscription. You'll keep access until the end of your billing period, then automatically downgrade to the Free plan. No cancellation fees.
We evaluate refund requests on a case-by-case basis within the first 7 days of a new subscription. Contact support@organiko.ai to discuss your situation.
Every inventory movement counts as one transaction: product receipts, sales orders, transfers, and adjustments. Transaction counts reset monthly on your billing date.
Transaction and API usage reset monthly on your billing date. For Free plans, this is the 1st of each month. For paid plans, it's your billing anniversary date. Storage and user limits don't reset—they're persistent.
Yes, but the number of users depends on your plan. Free: 1 user, Starter: 5 users, Professional: 20 users, Business: 50 users, Enterprise: unlimited. Upgrade to add more team members.
We currently support QuickBooks Online, Shopify, ERPNext, WooCommerce, Xero, and custom API integrations. More integrations are being added regularly.
Yes! We provide a RESTful API for authentication, subscription management, and usage tracking. API rate limits vary by plan (10-10,000 requests per minute).
Yes, you can export transaction data, usage reports, and invoices in CSV, PDF, and Excel formats from your dashboard.
Organiko.ai works on all modern browsers: Chrome, Firefox, Safari, Edge (latest 2 versions). We recommend using the latest version for the best experience.
Not yet, but our web platform is fully mobile-responsive and works great on smartphones and tablets. Native mobile apps are planned for 2026.
Rate limits vary by plan: Free (10/min), Starter (60/min), Professional (300/min), Business (1,000/min), Enterprise (10,000/min). Exceeded requests return a 429 error.
Service Level Agreements (SLAs) are available for Enterprise plans only. We target 99.9% uptime for all plans and maintain a public status page.
All data is stored in secure, encrypted databases in US-based data centers with daily backups. Enterprise customers can request on-premise deployment options.
Email us at support@organiko.ai. Response times vary by plan: Free/Starter (48h), Professional (4h), Business (2h), Enterprise (1h with phone support).
Contact support →Phone support is available exclusively for Enterprise plan customers with 24/7 availability and 1-hour response time.
Yes! You're reading it. Our documentation covers everything from getting started to API integration. Use the search bar to find specific topics.
Yes! Professional, Business, and Enterprise prospects can schedule a personalized demo with our team. Contact sales@organiko.ai to book a session.